FAQ

About Oxyensure

  • What is Oxyensure about?
    At Oxyensure we are focused on bringing quality of life to the lives of Patients, by making portable oxygen concentrators easy and affordable for all involved. We’re building a network to give Patients tailored options for obtaining a POC.

    Yes, we do offer our own prescription (Rx) portable oxygen concentrator – that’s because we know that sometimes the only option for patients is to buy a device, with a valid Rx. Let’s be clear though, we aren’t trying to replace in-office providers. In fact, we’d like to see more patients get convenient access to licensed therapists who can help them live a happier and healthier life, with all the benefits of a portable oxygen concentrator. That’s why we aim to connect patients with providers who offer POCs, and not just our POCs!

    It’s also why we don’t give clinical advice, provide diagnosis or offer clinical services. Our service is not a substitute for professional medical care and/or advice. Patients should contact a qualified healthcare provider if they are seeking clinical care and/or advice.
  • Who is Oxyensure for?
    Oxyensure is for patients seeking support and options for obtaining a portable oxygen concentrator.
  • Where is Oxyensure available?
    Oxyensure is available in the following states

    Arkansas
    California
    Colorado
    Delaware
    Georgia
    Massachusetts
    Maryland
    Michigan
    Missouri
    Mississippi
    Nebraska
    New Hampshire
    New Jersey
    New Mexico
    New York
    Oklahoma
    Oregon
    Pennsylvania
    South Dakota
    Texas
    Virginia
    Washington
    West Virginia
    Wyoming

    If we’re not available in your state, please email feedback@oxyensure.com and we’ll put it on the top of our to do list.
  • Why is Oxyensure only available in certain states?
    Some insurance plans and states aren’t yet supported by our service. Please contact your health plan provider for details about your benefits and information on how to get a POC. The phone number is typically listed on the back of your health insurance card.
  • Is the Information I share with Oxyensure safe?
    We take your privacy and the security of your information very seriously.
    Please read our Privacy Policy for more details.

Our Service

Our Products

Insurance & Reimbursement

  • Can Oxyensure bill my insurance company?
    Oxyensure does not accept insurance. However, we offer payment and financing plans that will allow you to spread your payments over time.

    Please contact Oxyensure to learn more about your options. We’re here to help.
  • Will my insurance company pay for my order?
    There are many different types of insurance plans. If you have questions about your insurance benefits, please contact your insurance company or your current medical equipment provider to determine your benefits.
  • Do you accept either Medicare or Medicaid?
    No, Oxyensure does not participate with Medicare, Medicaid, or any other state or federal government insurance coverage programs. Please contact your current medical equipment provider to determine your benefits. If you do not have a current provider, you can find a provider near you.
  • Will Medicare pay for a portable oxygen concentrator?
    Medicare does not pay for the purchase of POCs; Medicare only pays for rental of POCs. POCs are under Medicare's Competitive Bidding (CB) Program. If you live or visit a CB area, Medicare will only consider payment if you get the POC from a CB contracted supplier. Oxyensure is not a CB contracted supplier.
  • I have a Medicare Advantage Plan. Will my plan pay for a portable oxygen concentrator?
    Each Medicare Advantage plan will have their own coverage policies. You should contact your insurance company for more information.

Prescription FAQ

  • 1. Why do I need a prescription?
    U.S. Federal law requires a valid prescription for the purchase of some medical devices and supplies, such as a portable oxygen concentrators. Oxyensure is therefore required to obtain a valid prescription before we can ship certain items. If the item you order requires a prescription, you will see “A valid prescription is required for the purchase of this product” on that product’s page.
  • 2. Can Oxyensure request my prescription from my Physician’s office on my behalf?
    If your purchased item requires a prescription, you can ask us to contact your doctor on your behalf. Along with the patient’s permission, we will need the patient's name, phone number, date of birth, and the doctor’s name, city, state, phone number and fax number (if you have it available). You can request prescription support by visiting our Rx support page.
  • 3. If I have my prescription, how do I securely share it with Oxyensure?
    You have several options, visit our Rx support page to learn more.

    Alternatively you can fax your Rx to (855) 492 9926.
  • 4. What should the prescription say?
    Your prescription must include:
    • the patient’s full name
    • the item(s) being ordered – this can be the description of the item or it can be the model name.
    • the physician’s name and contact information
    • the physician’s signature and date
  • 5. Can I use a prescription written by a doctor outside of the United States?
    No, Oxyensure can only accept prescriptions written by United States licensed physicians.
  • 6. Do I need to get a new prescription if I already have one?
    If your prescription includes the items, you are ordering and your doctor wrote “lifetime” or “99 months” for the length of need, you most likely would not need a new one. You can send it to us and our Prescription Support Team will review it and let you know if it meets the prescription requirements.

    If your prescription has a length of need other than lifetime or 99 months, it is valid for that time period, starting from the prescription date. If the prescription is outside of the time period specified, a new prescription will be needed.