FAQ

At Oxyensure we are focused on bringing quality of life to the lives of customers by making portable oxygen concentrators easy and affordable for all involved through innovative packages and flexible payment plans.

We don’t give clinical advice, provide diagnosis, or offer clinical services. Our service is not a substitute for professional medical care and/or advice. Patients should contact a qualified healthcare provider if they are seeking clinical care and/or advice.

Oxyensure is for patients seeking support and options for obtaining a portable oxygen concentrator.

Oxyensure is available in the following states

Arkansas
California
Colorado
Delaware
Georgia
Illinois
Massachusetts
Maryland
Michigan
Missouri
Mississippi
Nebraska
New Hampshire
New Jersey
New Mexico
New York
Ohio
Oklahoma
Oregon
Pennsylvania
South Dakota
Texas
Virginia
Washington
West Virginia
Wyoming

If we’re not available in your state, please email feedback@oxyensure.com and we’ll put it on the top of our to do list.

Some insurance plans and states aren’t yet supported by our service. Please contact your health plan provider for details about your benefits and information on how to get a POC. The phone number is typically listed on the back of your health insurance card.

We take your privacy and the security of your information very seriously. Please read our Privacy Policy for more details.

Looking for a POC and not sure where to start? The Oxyensure solution finder is a FREE service which help customers identify a package and payment plan that works for them.

No, but you do need a prescription from a doctor licensed in the United States to purchase a POC from Oxyensure.

Nothing. The Solution Finder is free to customers seeking a POC.

Yes, for some of our products a valid Rx is required.

The Mobi™ POC is for customers who have been prescribed supplemental oxygen and are looking for a highly mobile alternative to oxygen tanks.

The Mobi™ POC is a pulse dose oxygen delivery device. It filters air to concentrate oxygen, which is then delivered in individual doses each time you inhale.

Yes! The Mobi™ POC is approved for use on commercial flights.

View the Mobi™ POC specifications page to learn more.

Oxyensure does not accept insurance. However, we offer a 0% interest payment plan on all of our packages that allow you to spread your payments over 24 months. No credit check required! 

Please contact Oxyensure to learn more about your options. We’re here to help.

There are many different types of insurance plans. If you have questions about your insurance benefits, please contact your insurance company or your current medical equipment provider to determine your benefits.

No, Oxyensure does not participate with Medicare, Medicaid, or any other state or federal government insurance coverage programs. Please contact your current medical equipment provider to determine your benefits. If you do not have a current provider, you can find a provider near you.

Medicare does not pay for the purchase of POCs; Medicare only pays for rental of POCs. POCs are under Medicare's Competitive Bidding (CB) Program. If you live or visit a CB area, Medicare will only consider payment if you get the POC from a CB contracted supplier. Oxyensure is not a CB contracted supplier.

Each Medicare Advantage plan will have their own coverage policies. You should contact your insurance company for more information.

U.S. Federal law requires a valid prescription for the purchase of some medical devices and supplies, such as a portable oxygen concentrators. Oxyensure is therefore required to obtain a valid prescription before we can ship certain items. If the item you order requires a prescription, you will see “A valid prescription is required for the purchase of this product” on that product’s page.

If your purchased item requires a prescription, you can ask us to contact your doctor on your behalf. Along with the patient’s permission, we will need the patient's name, phone number, date of birth, and the doctor’s name, city, state, phone number and fax number (if you have it available). 

You have several options, visit our Rx support page to learn more.

Alternatively you can fax your Rx to (855) 492 9926.

Your prescription must include:

• the patient’s full name
• the item(s) being ordered – this can be the description of the item or it can be the model name.
• the physician’s name and contact information
• the physician’s signature and date

No, Oxyensure can only accept prescriptions written by United States licensed physicians.

If your prescription includes the items, you are ordering and your doctor wrote “lifetime” or “99 months” for the length of need, you most likely will not need a new one. You can send it to us and our Prescription Support Team will review it and let you know if it meets the prescription requirements.

If your prescription has a length of need other than lifetime or 99 months, it is valid for that time period, starting from the prescription date. If the prescription is outside of the time period specified, a new prescription will be needed.