Oxyensure Resource Center

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What should I do if I'm experiencing COVID-19 Symptoms?

If you are experiencing a medical emergency, respiratory or otherwise, please call your doctor immediately. Be sure to tell them of any exposure you may have had to COVID-19.

Is Oxyensure's still shipping products?

Yes! Our supply-chain is strong and we continue to take and fulfill orders for new Mobi Portable Oxygen Concentrators. All orders shipped via FedEx 2-day shipping without additional charge.

About Oxyensure
What is Oxyensure about?

At Oxyensure we are focused on bringing quality of life to the lives of customers by making portable oxygen concentrators easy and affordable for all involved through innovative packages and flexible payment plans.

We don’t give clinical advice, provide diagnosis, or offer clinical services. Our service is not a substitute for professional medical care and/or advice. Patients should contact a qualified healthcare provider if they are seeking clinical care and/or advice.

Who is Oxyensure for?

Oxyensure is for patients seeking options for purchasing a portable oxygen concentrator.

Where is Oxyensure available?

Oxyensure is available in the following states: Arkansas, California, Colorado, Delaware, Illinois, Georgia, Massachusetts, Maryland, Michigan, Missouri, Mississippi, Nebraska, New Hampshire, New Jersey, New Mexico, New York, Ohio, Oklahoma, Oregon, Pennsylvania, South Dakota, Texas, Virginia, Washington, West Virginia, Wyoming. If we’re not available in your state, please email feedback@oxyensure.com and we’ll put it on the top of our to do list.

Why is Oxyensure only available in certain states?

The process for offering a medical device for purchase is governed on a state level. If we aren't in your state yet, it just means we haven't yet been approved to operate. Rest assured, we are anticipating licensure in all states soon.

Is the Information I share with Oxyensure safe?

We take your privacy and the security of your information very seriously. Please read our Privacy Policy for more details.

Our Service
What is the Oxyensure Solution Finder

Looking for a portable oxygen concentrator for yourself or a loved one and not sure where to start? The Oxyensure Solution Finder helps you identify your options for obtaining a POC, including what accessories are needed to meet your needs, and identifying a payment plan to match your budget.

Do I need a prescription to complete the Oxyensure Solution Finder?

No, but you do need a prescription from a doctor licensed in the United States to purchase a POC from Oxyensure.

How much does it cost to use the Solution Finder?

Nothing. The Solution Finder is free to customers seeking a POC.

Our Products
Is a prescription (Rx) required to purchase Oxyensure products?

Yes, for some of our products a valid Rx is required.

Who is the Mobi™ POC for?

The Mobi™ POC is for customers who have been prescribed supplemental oxygen and are looking for a highly mobile alternative to oxygen tanks.

How does the Mobi™ POC provide oxygen?

The Mobi™ POC is a pulse dose oxygen delivery device. It filters air to concentrate oxygen, which is then delivered in individual doses each time you inhale.

Can I take the Mobi™ POC onboard an aircraft?

Yes! The Mobi™ POC is approved for use on commercial flights.

What are the Mobi™ POC’s specifications?

View the Mobi™ POC specifications page to learn more.

Insurance & Reimbursement
Can Oxyensure bill my insurance company?

Oxyensure does not accept insurance. However, we offer a 0% interest payment plan on all of our packages that allow you to spread your payments over 24 months. No credit check required! 

Please contact Oxyensure to learn more about your options. We’re here to help.

Will my insurance company pay for my order?

There are many different types of insurance plans. If you have questions about your insurance benefits, please contact your insurance company or your current medical equipment provider to determine your benefits.

Do you accept either Medicare or Medicaid?

No, Oxyensure does not participate with Medicare, Medicaid, or any other state or federal government insurance coverage programs. Please contact your current medical equipment provider to determine your benefits. If you do not have a current provider, you can find a provider near you.

Will Medicare pay for a portable oxygen concentrator?

Medicare does not pay for the purchase of POCs; Medicare only pays for rental of POCs. POCs are under Medicare's Competitive Bidding (CB) Program. If you live or visit a CB area, Medicare will only consider payment if you get the POC from a CB contracted supplier. Oxyensure is not a CB contracted supplier.

I have a Medicare Advantage Plan. Will my plan pay for a portable oxygen concentrator?

Each Medicare Advantage plan will have their own coverage policies. You should contact your insurance company for more information.

Prescription FAQ
Why do I need a prescription?

U.S. Federal law requires a valid prescription for the purchase of some medical devices and supplies, such as a portable oxygen concentrators. Oxyensure is therefore required to obtain a valid prescription before we can ship certain items. If the item you order requires a prescription, you will see “A valid prescription is required for the purchase of this product” on that product’s page.

Can Oxyensure request my prescription from my Physician’s office on my behalf?

If your purchased item requires a prescription, you can ask us to contact your doctor on your behalf. Along with the patient’s permission, we will need the patient's name, phone number, date of birth, and the doctor’s name, city, state, phone number and fax number (if you have it available). You can request prescription support by visiting our Rx support page.

If I have my prescription, how do I securely share it with Oxyensure?

You have several options, visit our Rx support page to learn more.

Alternatively you can fax your Rx to (855) 492 9926.

What should the prescription say?

Your prescription must include:

  • the patient’s full name
  • the item(s) being ordered – this can be the description of the item or it can be the model name.
  • the physician’s name and contact information
  • the physician’s signature and date
Can I use a prescription written by a doctor outside of the United States?

No, Oxyensure can only accept prescriptions written by United States licensed physicians.

Do I need to get a new prescription if I already have one?

If your prescription includes the items, you are ordering and your doctor wrote “lifetime” or “99 months” for the length of need, you most likely would not need a new one. You can send it to us and our Prescription Support Team will review it and let you know if it meets the prescription requirements.

If your prescription has a length of need other than lifetime or 99 months, it is valid for that time period, starting from the prescription date. If the prescription is outside of the time period specified, a new prescription will be needed.